PRIVACY & DATA

WHO IS RESPONSIBLE FOR YOUR DATA?

Re:Wired Museum & Arcade CIC is responsible for personal data we receive directly through our website and communications.

Contact: [email protected]
Address: Unit 3, Medhurst House, Sotherby Road, Middlesbrough, TS3 8BS.

WHAT THIS WEBSITE PROCESSES

Core visitor pages use local images and system fonts. The optional 2030 map contacts unpkg and OpenStreetMap only after you choose to load it. These services receive technical request information, including your IP address.

Website analytics

We use a self-hosted installation of Matomo at analytics.lynas.me.uk to understand how the website is used, which pages are useful and which links or actions visitors use. Matomo is configured without first-party tracking cookies. Analytics data is used for aggregate website statistics and service improvement, not advertising.

Analytics is off until you choose to enable it. You can change that choice here or in Website settings:

Server and security logs

Our hosting and security services may process technical information such as IP address, browser details, requested pages, timestamps and security events. This is used to operate, secure and troubleshoot the website. Logs are kept only for the periods required by our hosting and security configuration.

Accessibility and display preferences

If you change the website's display options, those choices are stored locally in your browser. They are not sent to Re:Wired or included in analytics.

RE:WIRED 2030 CONSULTATION

Our Re:Wired 2030 consultation can be completed anonymously. We collect the survey answers you choose to provide so we can understand community priorities for future premises, facilities, membership and visitor experiences.

If you optionally provide an email address and tick the follow-up permission box, we may use that address to contact you about the Re:Wired 2030 consultation, membership testing or future project updates. You can ask us to stop at any time by emailing [email protected].

Technical request information may be used briefly for basic spam and duplicate-submission protection, but it is not included in the saved consultation response. The consultation responses are stored on our website server and are used for planning, analysis and evidence of community need. We will publish only aggregated or anonymised findings unless we separately obtain permission to identify somebody.

CONTACTING US

If you submit a pinball restoration suggestion, we store the title, description, proposed steps and any name or email address you choose to provide, so volunteers can review it and respond. Suggestions are stored privately on our server.

If you email us, we receive the information you choose to include, such as your name, email address and message. We use it to respond to your enquiry and, where relevant, take steps you ask us to take before entering into an arrangement with you.

We keep correspondence only for as long as it is reasonably needed for the enquiry, our relationship with you, legitimate record-keeping, or legal obligations.

BOOKINGS, DONATIONS & EXTERNAL SERVICES

Youth club registration is handled through clubs.rewired.org.uk. Please read the privacy information provided there before registering. Ticket Tailor may still be used for other events; information needed for those bookings is handled through its service.

Online donations are handled by Donorbox. When you choose to donate, information needed for the donation is processed through their service.

Opening hours are synchronised from Google's public Places service through our server. Visitors' browsers do not send their browsing information to Google merely because our opening hours are displayed.

These external providers have their own privacy information and may process data outside our direct website environment.

WHY WE PROCESS DATA

Depending on the situation, our lawful bases under UK data protection law may include:

• Legitimate interests — operating, securing, understanding and improving our website and services, where those interests are not overridden by your rights.
• Contract or steps before a contract — where you ask about a booking, hire or other service.
• Legal obligation — where records must be retained or disclosed because the law requires it.
• Consent — where we specifically ask for it for a particular optional use.

WHO WE SHARE DATA WITH

We do not sell personal data. Information may be processed by service providers that help us operate the website and our services, including hosting/security providers, Matomo on our self-hosted analytics server, Ticket Tailor for bookings and Donorbox for donations. We may also disclose information where required by law.

YOUR RIGHTS

Depending on the circumstances, UK data protection law gives you rights including access to your personal data, correction, erasure, restriction, objection and data portability. You can contact us at [email protected] to exercise a right or ask a privacy question.

You can also complain to the UK Information Commissioner's Office (ICO) if you are unhappy with how your personal data is handled.

CHANGES TO THIS NOTICE

We may update this notice as the website and our services change. The latest version will always be published on this page with its revision date.

Optional live chat and calls

Live chat is provided through our 3CX phone system. The native chat widget loads automatically on these pages so its chat bubble is immediately available. Loading chat connects your browser to 3CX services, which receive technical information such as your IP address. If you send a message, your message and any contact details you provide are processed so our volunteers can respond. Chat may use browser storage to maintain your conversation. Avoid sending sensitive information.

Closing the chat window minimises it; it does not unload the service or erase messages already sent or browser data already created. You can clear site data in your browser. Phone and email remain available as alternatives. Browser calls may ask for microphone permission; you can decline.

For questions about access, deletion or how long your conversation is retained, contact [email protected].